*Weekly Membership Terms and Conditions

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IMPORTANT SPECIAL CONDITIONS FOR WINTER SPECIAL UNLIMITED MEMBERSHIPS

 

(a) To prevent over booking of classes and student no shows, if you need to cancel, you must do so with 10 hours notice, otherwise a $5 cancellation fee applies per class.

 

(b) To ensure fairness, you must only book classes you are able to attend - late cancellations will attract a $5 penalty per late cancellation (unless in cases of illness or injury where acceptable supporting documentation is supplied).

 

(c) If you take up this offer, your current membership will be frozen so that you can take advantage of the Winter Special Unlimited membership, which can only be used until 24 August 2024. After that date, your previous membership will unfreeze and reactivate, and any accumulated credits from your previous membership will be available to use.

 

(d) Unused credits do not roll over and accumulate under this Unlimited membership.

 

(e) It is your responsibility to ensure you book your classes early enough to avoid disappointment. Refunds will not be offered if you do not attend class. Spaces in class are subject to availability.

 

(f) Your membership will run from the date you start it until 24 August 2024.

 

See below for general Membership T&C's that apply in addition to these Special Conditions.

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1. Starting Your Membership

 

Your membership begins when you purchase it online, through the app, in the studio, or by phone/email.

You can choose how many classes per week you'd like and will be billed weekly.

 

2. Minimum Term

 

There's a 10-week minimum term for your membership.

During this period, you cannot cancel or freeze your membership.

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If your membership is cancelled due to non-payment or for any other reason before the 10 week minimum commitment period, the full casual class rate becomes due and payable in full for any classes attended. 

 

3. Freezing or Canceling Your Membership

 

After the 10-week minimum term, you have more flexibility:

You can freeze your membership for up to 4 weeks per year by giving us 14 days' written notice at info@poledanceacademy.com.au with "Freeze Membership" as the subject. If you freeze your membership, you cannot use your credits during the time your membership is frozen. When you unfreeze it, you can continue to use your credits.

 

For example, if you plan to be away for 2 weeks starting on March 16, you must request the freeze by March 02 and specify when you want to reactivate it.

 

You can cancel your membership anytime by providing 14 days' written notice to info@poledanceacademy.com.au with "Membership Cancellation" as the subject. When you cancel your membership, you will forfeit any accumulated credits.

 

4. Class Credit Roll Over 

 

If you don't use a class credit for a particular week, it will automatically roll over, as your credits accumulate they will be added to your account automatically. Practice time credits do not roll over week to week, and must be used in the week they are allocated.

 

5. Failed Payment

 

If your membership payment fails, you have a 3-day grace period to make the payment.

If you don't make the payment within three days, your membership will be canceled, and any accumulated credits will be forfeited.

 

6. Credit Expiry

 

Unused class credits are valid for 3 months from the date they were added to your account, as long as you maintain a current membership. If you cancel your membership, you forfeit accumulated credits. If you freeze your membership, you cannot use your credits during the time your membership is frozen.

 

Practice time credits do not accumulate, and must be used in the week they are allocated.

 

7.  Class Cancellation

 

To cancel a class booking and get your credit back, you must cancel out of the class in the booking system with at least 10 hours' notice, otherwise you will forfeit the class credit.

 

8. Membership payments

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Membership payments are non-refundable. It is the student's responsibility to manage their schedule and class attendance. 

 

9. Payment Failure and Membership Cancellations

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If your membership payment fails, renewal will be re-attempted for the next two consecutive days. You will receive email notification that your payment has failed. If three consecutive renewal attempts fail, the booking system will automatically cancel your membership and you will lose any credits you have accumulated. 

 

If your membership is cancelled due to non-payment or for any other reason before the 10 week minimum commitment period, the full casual class rate becomes due and payable in full for any classes attended. 

 

If you are experiencing payment difficulties, please contact us as soon as possible and let us know so that we can work out a solution.

 

If your membership is cancelled due to non-payment, you will be liable pro rata for the classes you have attended at the full casual rate. 

 

10. Upgrading or Downgrading Your Membership

You can upgrade at any time by emailing us at info@poledanceacademy.com.au. Please note that for downgrades, we require 14 days written notice.