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If you need to cancel a class, you can do so through our online booking system, provided you give 10 hours or more notice before your class.
If you have cancelled with 10 hours or more notice, your credit will automatically get put back into your account. Any credits returned to you after a cancellation must be used within 3 months.
If you give less than 10 hours notice and need to cancel your class, you will not be given your credit back. If you needed to cancel due to sickness or injury, please email us with a medical certificate and we can assess.
Pole Dance Academy does not offer refunds or transfers for unused/expired credits. Please understand that it is your responsibility to book and attend your classes before they expire. We have a strict policy and do not offer refunds or expiry extensions for unused or expired credits once purchased. We specifically save a space for you in the class you booked in for and it is your responsibility to attend your classes.
If you are sick or injured and wish to request to cancel classes and/or extend the expiry of your Credits, we require a medical certificate or other documentation. We will consider and review your situation, and we may extend your credits if we consider it appropriate in the circumstances.
Please note that you will still need to have an active Membership to use in order to keep your extra credits. Please refer to our Terms and Conditions for more information.
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